GAMERIGZ LTD CUSTOMER SUPPORT
How can we help you?
Get help with orders, delivery, returns and payments from GamingKit, PcHub and IT-Supplies.
OUR STORES
Choose your store
Check your order confirmation if you’re unsure which store to choose.
PcHub
pchub.uk
IT-Supplies
it-supplies.co.ukHELP CENTRE
Find an answer
Find out what to do next and what details to have ready.
How do I track my order?
Look for a dispatch email with the carrier’s tracking link. Check your order confirmation for the estimated delivery date. If you’re past that estimate or need help with tracking, send a delivery enquiry with your order number.
What if my parcel is missing, damaged or incomplete?
Report a delivery problem with your order number, what is missing or damaged, and what the tracking says. If tracking shows delivered, check any delivery photo, safe place or neighbour listed by the carrier. For damage, keep the packaging and any photos.
How do I start a return?
Check the returns policy for your store above, then request a return with your order number, item and reason. If you already have return instructions, follow the address and reference given there.
How do I check the status of a refund?
Check for a refund confirmation and review the original payment method. If you need an update, send a refund enquiry with the order number and any return or refund reference. Include the return tracking number if you have it.
Where can I find my order number?
Look in the order confirmation email or your account on the store where you placed the order. If you checked out as a guest, look for the confirmation in your inbox and junk folder. If you still can’t find it, contact us through General support with the store and approximate order date.
Can I change or cancel an order?
Send an order enquiry as soon as you can with the order number and the change you need. Our team can check what’s possible based on the order status.
Where can I check delivery options and costs?
Use the Delivery link for your store above to check available services, regional restrictions and charges. For an order you’ve already placed, use the estimate in the order confirmation.
What should I include about a payment problem?
Choose Payment enquiry if you have an order number, or General support if checkout didn’t produce one. Tell us the store, amount and approximate date. Leave out card numbers, security codes and passwords.
Can I ask about a product or report a fault?
For a pre-purchase question, choose Product enquiry and include the product link or model and what you’d like to check. For an item you’ve received, send a returns enquiry with your order number and a brief description of the fault.
How do I follow up on an enquiry?
Save the reference displayed after submitting the form. Reply to an existing support email or email support@gamerigz.co.uk with the reference and the store name.
CONTACT OUR TEAM
Contact support
Tell us which store you need help with. We’ll use the email address you enter to reply.
i
For order-related queries, please include the order number from your order confirmation email.
Send a support enquiry
Fields marked are required.
Enquiry privacy
GAMERIGZ LTD uses the information you provide to investigate and respond to your enquiry. Cloudflare provides hosting and fraud prevention. The form uses a temporary security cookie and Cloudflare Turnstile. We send your enquiry to our support mailbox. Contact support@gamerigz.co.uk with questions about your information.